Contact Us

Use the LUS online tool to contact us regarding customer service issues, billing questions, street light problems, tree trimming over power line requests and more. Select an option from the drop down menu below or click on the link below to chat LIVE with a LUS representative to get started.

* * * LIVE chat with a LUS Customer Service Representative * * *

Utility Issues

Do not use email to report emergencies, outages, or situations that require immediate assistance.

Please contact LUS at 337-291-5700. For situations that require immediate customer service assistance, please contact LUS at 337-291-8280.

Non-Utility Issues

GENERAL QUESTIONS

Customer Service
(Billing Information,Connect, Disconnect, Transfer of LUS Service)
705 West University Avenue
Lafayette, Louisiana 70506
(337) 291-8280
1-800-935-2587 (1-800-935-2LUS)
(337) 291-8082 FAX

Relocate Electric Infrastructure
Residential (337) 291-5843
Commercial (337) 291-5846

Request Security Lighting
(337) 291-5832

Louisiana One Call - Call Before You Dig
(800) 272-3020

UTILITY CONCERNS

Report Power Outages
(337) 291-5700

Report Water Problems
(337) 291-5740

Report Wastewater Problems
(337) 291-5750

Report Street Light Problems
(337) 291-5700

Report Tree Limbs Over Power Lines
(337) 291-5711

OTHER NON- LUS CONCERNS

Garbage Pick-Up - Allied Waste
(337) 232-5730

Building, Plumbing, and Electrical Permits - Planning, Zoning, and Codes
(337) 291-8461

Report Tree Limbs Over Sidewalks/Streets - Public Works
(337) 291-8517

Drainage/Clearing Streets of Tree Limbs During a Storm - Public Works
(337) 291-8517

Report Traffic Signal Problems - Traffic & Transportation
(337) 291-8568