Payment Options
LUS offers you convenient bill payment methods. Accepted payment types are cash, check, money order and automatic bank draft. Credit card payments are accepted by phone and online.
Did you remember to do the following for improved service?
- Do not mail cash.
- Sign your check.
- Include your LUS account number on check.
- Include your payment stub (the bottom portion of your bill) with your payment.
- DO NOT staple, fold, or paperclip your payment stub to your payment.
Phone
Call a customer service representative at 337-291-8280 to make your next payment by phone using a credit or debit card featuring the Visa, Mastercard, or Discover logo. This service is available during normal business hours. Payment will be posted to your account in real-time. Automatic Bank or Credit Card Draft
Take advantage of the convenience and time that you will save with by paying your utility bill automatically from your checking account.
Download and print the following Automatic Draft Authorization form or call Customer Service at (337) 291-8280 to receive a form by mail. Return your completed form and voided check via mail to the address on the form or by visiting the LUS Customer Service Center.
You will continue to receive your monthly LUS utility bill showing your consumption level(s) and charge(s) for your records.
If you wish to stop the automatic drafting of your account, or, if you have any changes in utility account number, checking account number or change in banks, please report these changes immediately to the LUS Accounting Division by calling (337) 291-8223 in order to allow sufficient time to process these changes. LUS Automatic Bank/Credit Card Draft Authorization Form (PDF)
Mail
Lafayette Utilities System
Customer Service
P.O. Box 4024-C
Lafayette, Louisiana 70502 Customer Service Center
Location: 705 West University
Hours: 8:00 a.m. to 5:00 p.m. (C.S.T.) Monday through Friday (excluding holidays) Drive-Thru Window
Location: 705 West University
Hours: 8:00 a.m. to 7:00 p.m. (C.S.T.) Monday through Friday (excluding holidays) Deposit Boxes
LUS offers a convenient drop box in the Customer Service Center parking area located at 705 West University.
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