To connect your Lafayette Utilities System service, simply call (337) 291-8280 or visit our Customer Service Center and a LUS representative will assist you. We ask that you request service at least one business day in advance to assure timely connection.
Connect Service Checklist:
- Social Security Number
- Driver's License Number
- Address to be Connected
View deposit information
Should you move outside of the LUS service area and need to disconnect your service, simply call (337) 291-8280 or visit our Customer Service Center and a LUS representative will assist you. We ask that you request to be disconnected at least one business day in advance of your move.
Disconnect Service Checklist:
- Account Number (or verification of account information)
- Forwarding Address
In the event that you need to transfer your LUS service to another location within the LUS service area, the process is simple. Call (337) 291-8280 or visit our Customer Service Center and a LUS representative will assist you.
Transfer of Service Checklist:**
- Account Number (or verify account information)
- Current Address
- New Address
- Date of your move
** All outstanding utility charges must be paid in order to transfer service.
LUS will make the service transfer on the date you have specified.
LIVE chat with a LUS Customer Service Representative
LUS Customer Service Center locations:
705 W. University Ave. (inside City Hall)
Lafayette, LA 70506
Lobby Hours: 8 a.m. to 5 p.m., Monday-Friday
Drive-Thru Hours: 8 a.m. to 7 p.m., Monday-Friday
1875 W. Pinhook Rd., Suite B
Lafayette, LA 70508
|Lobby Hours: 8 a.m. to 5 p.m., Monday-Friday|
LUS Customer Service Mailing Address:
P.O. Box 4024-C
Lafayette, LA 70502
LUS Customer Service Phone Numbers:
Inside Lafayette: (337) 291-8280
Outside Lafayette (toll-free): (800) 935-2LUS
Fax: (337) 291-8082