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Share the Light with someone in need
When you add one dollar to your utility bill or sign a pledge card to give even more, the money you give goes to help someone in crisis pay his or her electric bill for one month. Call (337) 291-8280 to make a donation to Share the Light.
Home : Your Home : Customer Service

Customer Service

Connect Service

To connect your Lafayette Utilities System service, simply call (337) 291-8280 or visit our Customer Service Center and a LUS representative will assist you. We ask that you request service at least one business day in advance to assure timely connection.

Connect Service Checklist:

  • Social Security Number
  • Driver's License Number
  • Address to be Connected

Disconnect Service

Should you move outside of the LUS service area and need to disconnect your service, simply call (337) 291-8280 or visit our Customer Service Center and a LUS representative will assist you. We ask that you request to be disconnected at least one business day in advance of your move.

Disconnect Service Checklist:

  • Account Number (or verification of account information)
  • Forwarding Address

In the event that you need to transfer your LUS service to another location within the LUS service area, the process is simple. Call (337) 291-8280 or visit our Customer Service Center and a LUS representative will assist you.

Transfer of Service Checklist:**

  • Account Number (or verify account information)
  • Current Address
  • New Address
  • Date of your move

** All outstanding utility charges must be paid in order to transfer service.

LUS will make the service transfer on the date you have specified.

LUS Customer Service Center locations:

705 W. University Ave. (inside City Hall)
Lafayette, LA 70506

Lobby Hours:  8 a.m. to 5 p.m., Monday-Friday
Drive-Thru Hours:  8 a.m. to 7 p.m., Monday-Friday

1875 W. Pinhook Rd., Suite B
Lafayette, LA 70508

Lobby Hours:  8 a.m. to 5 p.m., Monday-Friday

LUS Customer Service Mailing Address:

P.O. Box 4024-C
Lafayette, LA 70502

LUS Customer Service Phone Numbers:

Inside Lafayette:  (337) 291-8280
Outside Lafayette (toll-free): (800) 935-2LUS

Fax: (337) 291-8082