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e-Account FAQ

•	FAQ: Registration

•	FAQ: Viewing & Paying Your Account

•	FAQ: General

Share the Light with Someone in Need

When you add one dollar to your utility bill or sign a pledge card to give even more, every dollar you give goes to help someone in crisis pay their electric bill for one month. Call (337) 291-8280 to make a donation to Share the Light.

Home : e-Account : e-Account FAQ : FAQ: General

General

eAccount-General

How secure is my information?

All of your data is protected with digital certificates using 128-bit SSL encryption. A digital certificate is a form of electronic ID card that supports public key encryption technology. These certificates are attached to all your messages and they serve to verify the sender's identity and to provide the recipient with the means to encode a response.

I tried to access My Account but the system was unavailable.

LUS e-Account will be temporarily unavailable each day from 2:00 a.m. until 6:00 a.m. for system maintenance. We apologize for any inconvenience this may cause.

Why do I always have a prompt requesting me to allow a SSL root certificate?

Your computer doesn't have the latest root certificate. To avoid this issue, you should update your SSL root certificate. If you choose not to make these updates, then you will have to accept the certificate each time you attempt to log-in.